Since our inception in 2006, the very cornerstone of our success has been providing superior quality services with the sole mission of achieving “total customer satisfaction” for each and everyone of our valued guests. As a full service travel provider, our guests enjoy the peace of mind that they are looked after throughout their entire holiday experience from the moment of their very first inquiry, all they way to the final return of their trip. We continuously upgrade our programs by analyzing current and future trends, conduct periodic quality checks on all of our services, and strengthen ties with our travel partners to deliver the most ground-breaking, highest quality and value-driven tour packages in the market place.

While we strive to offer the most expansive array of high-quality programs, we also recognize there is no “one size fits all” for everyone. Each one of our travel professionals possesses profound knowledge of the destinations we offer. This uncommon expertise enables us to swiftly tailor your trip to with absolutely boundless possibilities. We welcome and encourage our customers to contact us. You can rely on us to bring you the best value for your money with a level of service that goes beyond your expectations.

Professionally, it’s safe to book tours with Vietsky Travel with the website of www.vietnamtours.com.vn and www.vietskytravel.com as well as our other network sales sites. We are insured and bonded and are a member of the Tourism Authority in almost countries in South East Asia and we are happy to provide references upon request.

You may book our tours on any of our products by contacting us via email at info@vietnamtours.com.vn or info@vietskytravel.com or absolutevietnam@yahoo.com , or call us at +84.4.3513.2457 or +84.913.345.496 or send us the fax to +84.4.3513.2458. If the requested tour is available, a deposit or full payment will be required to secure the reservation, depending on the reservation date relative to the departure date. Please refer to our Terms & Conditions section for payment and cancellation information.

We encourage you to make your reservation just as early as possible – especially if you are limited to the time period in which you can travel. Vietsky Travel’s journeys are popular and tend to fill quickly.

Absolutely! All of our tours are completely customizable to suit your specific interests and needs. Our extensive knowledge and contacts in each country enable us to tailor your trips with boundless possibilities. Our travel experts will be more than happy to assist you with putting together that perfect vacation!

Absolutely! Our special groups department would be happy to assist you for groups of any size to any destination. Depending on the size of your group, special discounts may be available. Please contact us for more information.

Most of our programs are very suitable for children. In fact, we welcome children on our tours. We have Family Holidays packages designed specifically for children of all ages. We offer discounts to children traveling under 12 years of age. The discount will vary depending on the tour package and lodging arrangements.

Our business model is focused on packaged tours and we do not accept single element bookings (i.e. just airfare or just hotel). However, we can arrange hotels or airfares if they are accompanied by one or more travel service (i.e. transfers, sightseeing, hotel + air, etc.).

To confirm the reservation, a deposit and/or full payment is required depending on the time of booking relative to your departure date. Please visit our Terms & Conditions section for more information.

Payment can be by fax or by mail. We accept personal checks and major credit cards (Visa, MasterCard and American Express) All payments made using credit cards will be charged in US Dollars.

We accepts Visa, MasterCard, American Express, T/T Transfer (Bank wire), Western Union, cash.

There could be several reasons. The most common mistake is just accidentally entering the wrong numbers or expiration date. Double check for accuracy and try again. Second, make sure the billing address for the card matches the one you’ve entered on the website. Third, some banks set maximum spend limits for a single transaction. You may need to check with your bank to get approval for the purchase amount in advance.

You can always put your deposit on one credit card and make final payment with a different credit card. If you want to put either the deposit or final payment on more than one card, you would need to inform us and we will be happy to process the payment on more than one card.

Final payments are due 60 days prior to travel. Your confirmation and the invoice will be received with the actual final payment date for your trip. We will contact you prior to the final payment date as a reminder. Regardless of booking made within 30 days, Full payment shall be required.

It is safe to use your credit card to book your tour packages or any service with Vietsky Travel. We maintain the appropriate Secure Sockets Layer (SSL) encryption technology. In addition, your personal information is not shared with outside third parties, as you will also see in our Privacy policy.

Although all of the packages offered by Vietsky Travel have public liability and accident insurance coverage, anyone joining one of our programs should have adequate personal insurance against medical and accident risks, evacuation, and repatriation. Vietsky Travel will not be responsible for loss or damage to personal possessions, and we recommend supplemental travel insurance to cover Trip Cancellation, Baggage Delay/Loss, Accidental Benefits, Travel Delays and Emergency Assistance. Travel insurance by AIG can be arranged through Vietsky Travel.

Yes, once full payment is received . Please refer to our Terms & Conditions section for more information.

Your final trip documents will be sent to you upon receipt of your final payment. The documentation includes confirmed itinerary with flight details, airline tickets, hotel and ground services vouchers, a complete list of local contact persons and numbers, hotel addresses with telephone/fax numbers, airport transfers information, etc.

Different policies apply with regards to VISA for each country you wish to enter. It also depends which country’s passport you are holding. For more information about a specific country, please contact with us.

We can assist you with obtaining Visas for Vietnam. For countries requiring Visas besides Vietnam, you will need to apply for these Visas yourself.

Most countries do not require immunizations for entry unless the traveler is coming from a yellow fever infected area. For traveling into the countryside, immune globulin is also recommended to combat hepatitis A, as is typhoid immunization.

Airfare to the tour departure point and from the tour ending point in the tours of Vietsky Travel is not included. Some destinations require ‘on-tour’ flights or so called internal flights which must be reserved and purchased through Vietsky Travel.

Baggage allowance on transpacific flights is two pieces of checked baggage totaling 106 inches (sum of the three dimensions). For domestic flights within Vietnam, there is a 1 piece check-in allowance at 20 kgs/ 44 lbs. Carry-on is limited to one piece and can not exceed 20x40x55cm or weigh more than 5 kgs/ 11 lbs.

Yes. All of our tours are completely customizable. We can arrange upgrades for flights and hotels at additional costs. Unfortunately, upgrades using frequent flyer miles/points are not permitted since our Air & Land packages are based on special contracted rates.

Frequent flyer/travel credit for hotels is not available on our tours. However, some airlines do offer frequent flyer credit. Please contact us to find out if the flights you’re booked on offer these credits.

Arrival transfer will be provided for all of our tour packages, even if you arranged your own international flight. After you have cleared customs formalities and claimed your baggage, please proceed to the exit. Your guide will be waiting for you there and holding a sign with your name.

Most of our travel guides are English speaking. We also can arrange French, Russian, Italian, Spanish, German, Chinese, Thai, Korean, Japanese speaking guide. Some special language could be arranged. Please contact with us if you have special requests for language

The customary gratuity to the Vietsky Travel’s tour guides and drivers are not included on most trips. All appropriate gratuities for luggage handling, bellman, doorman, dining room servers, housekeepers, local city guides, ship and train crew are also not included in the price of a Vietsky Travel tour package.

Tipping to the guide /driver is a common practice. The average is about US$ 3 – 6 per person / day to the guide and $2-$3 per person / day to the driver. Tipping for bell service is also expected at all hotels. Tipping in restaurants and other services varies by destination.

When you travel with Vietsky Travel you can always count on the best available accommodations in great locations, from landmark city hotels to country hotels in areas of stunning regional beauty. Many companies use less expensive hotels to keep their prices down; they are often of lesser quality and poorly located in outlying areas. In contrast, Vietsky Travel hotels are selected for their central location, ambiance, service and value; most are conveniently located, close to key historic and cultural sights.

Our programs furnish Western-style first-class and deluxe accommodations, ranging from 3 to 5 stars, where available. You may visit the Hotels section under each tour for specific information about the hotel(s) included in the package.

All of our programs are priced based on double/ twin occupancy. If you wish to occupy a room by yourself, a single supplement will be applied to cover the additional hotel room costs.

As a service, Vietsky Travel will make hotel reservations before and after your journey. Rooms are reserved on a space-available basis, and the cost will be added to your tour cost.

Vietsky Travel is happy to advise hotels of any special room requests or requirements, provided we receive them at the time your reservation is made. Please be aware that requests cannot be guaranteed.

You may change your itinerary prior to departure. However, a change fee may apply depending on the type and timing of change. Changes during your trip are not permitted. If these changes must be made due to personal reasons, you will be responsible for making these arrangements with the airlines and/or ground operator(s). Additional fees may apply.

Vietsky Travel has a strong relationship with the Travel Agent community and we encourage you to see your travel agent if considering making a reservation for a Vietsky Travel tour package. However, if you do not have or typically use a travel agency, you may make a reservation directly with Vietsky Travel.